Return Policy
At Es Kay Silver, we strive to ensure your complete satisfaction with our exquisite jewelry pieces. If for any reason you are not entirely happy with your purchase, we offer a comprehensive return policy to provide you with peace of mind.
Eligibility for Returns:
- Items must be returned within 10 days of the original purchase date.
- The jewelry must be in its original, unused condition with all tags and packaging intact.
- Customized or personalized pieces are non-returnable unless there is a manufacturing defect.
Return Process:
- Contact our customer service team via email at eskaysilvers@gmail.com or call us at +919876543210 to initiate the return process. Please provide your order number and reason for the return.
- You will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
- Pack the jewelry securely in its original packaging and include the RAN.
Refunds:
- Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days.
- Refunds will be issued to the original method of payment.
- Please note that shipping fees are non-refundable.
Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired piece.
- Exchanges are subject to product availability.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately.
- We will arrange for a replacement or refund at no additional cost to you.
We are committed to providing exceptional quality and service at Es Kay Silver. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team. Your satisfaction is our top priority.